Dear Ashley Customer,

Thank you for your business throughout the years. Over the past 75 years in business, Ashley has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new Coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.

We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being. I want to personally share out the extra sanitation processes we are taking in our Ashley HomeStores and with our delivery professional, in-home technicians and our customer care specialists to ensure the health and safety of our team members, customers and communities.

SHOPPING OUR HOMESTORES

我们努力每天为顾客提供一个干净、安全的店铺。在特定的情况下，我们制定了额外的卫生协议，并在全天采取额外的清洁措施，以确保您的安全。公共区域、门把手、柜台、电脑、信用亭和其他表面在一天中越来越频繁地进行消毒。此外，我们增加了洗手间的清洁和消毒周期。

CONNECTING WITH OUR TEAM MEMBERS

我们已经向我们的店员和客户服务专家传授了额外的卫生规程，如果您对购物、送货或上门技术人员预约有疑问，他们会很乐意为您解释我们正在做的事情。

PREPARING YOUR FURNITURE

In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.

RECEIVING DELIVERY OF YOUR FURNITURE

对于送货上门和上门技术人员预约，我们的团队也采取了额外的措施，以防止任何意外的疾病传播。与商店和仓库一样，他们将在每次送货或预约之间使用洗手液和消毒湿巾，并定期对车辆内外把手进行消毒。

OUR ASHLEY HOMESTORE CUSTOMERS

Each of our teams have been coached on these extra preventative measures and they will be submitting check lists daily to executive management ensuring they comply with our newly developed sanitation standards.

Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.

再次强调，顾客在我们商店购物和接收您的家具时的健康和福利是我们的首要任务。我们相信，这里概述的措施将使你有信心继续你的阿什利经验。我们欢迎您访问我们的家庭商店地点之一。You can also shop our style, selection, and value online via ourwebsiteandmobile app.

Thank you for your continued loyalty to Ashley, as we experience these changes together.

Regards,

Todd Wanek

President & CEO